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Walk Up and Be Counted?
By: Mike Provost Every industry has its terminology and seemingly obscure acronyms, and in that respect the Hospitality Industry is no different. ADR, REVPAR, Sleeps, Skips, Walk-in, IATA, and...
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An App of All Trades
By: Mike Provost “There’s an app for that.” We hear that phrase so often nowadays that even though it’s increasingly true, it has also become somewhat of a joke unto itself. The reality is that there...
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Lost In Translation
By: Mike Provost Back in 1987, Pope John Paul II made a much anticipated visit to Miami, Florida. He was greeted with tremendous fanfare, publicity, and (some would say) runaway marketing. Amidst all...
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A “Grimm” Line of Work?
By: Mike Provost “If you think that, you must be living in a fairy tale world!” I recently overheard this statement from a couple engaged in… let’s call it an ‘animated disagreement’. Since I’m...
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The Nine Before Christmas
By: Mike Provost -Borrowed from “A Visit from St. Nicholas”, with apologies to Clement Clark Moore —————————————————————————————— ‘Twas the...
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“Operamus” Prime
By: Mike Provost When we look at technology nowadays, it sometimes seems like it’s all about the “one”, doesn’t it? We have a constantly expanding range of options for information, technology, and...
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What’s In A Name?
By: Mike Provost Like so many of us, I receive quite a few regular mailings, both at home and in the office. Increasingly, those mailings arrive in electronic form, rather than by print, but no...
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Dialing In To Innovation
By: Mike Provost “Give me a few minutes to dial in to their test environment…” I caught myself typing this the other day, and it struck me as odd. I actually stopped to correct myself from using...
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Selling the experience – Are you using personalized selling to close the deal?
By: Sophie Talbot We recently held our MICROS Users Conference, which was a great chance to meet with our customers, to talk about their needs and to hold a session with the OPERA Advisory Council....
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Unplugged- Things to think about as you get ready to take your hotel...
With Alicia Marz-Fox and Dan Petersen As many of you blog followers already know, the MICROS OPERA team has been working on our next generation product and are thrilled to be launching our front desk...
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Major Disruptive Force: Everyone is Connected Everywhere!
By: Boro Petrovic, CTO MICROS Systems, Inc. Not so long ago, I asked the CIO of a large gaming company: “..What is the underlying technology that enabled the most advanced features of your new gaming...
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How Mobility is Changing the Way Hoteliers Service their Business
By: Sophie Talbot As OPERA Mobile is deployed, it is amazing to think how mobile devices are notably changing the way hotel customers do business. I have, at some stage of my life, worked in just...
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